Privacy Policy

Privacy Policy for TBO Insurance Group, LLC dba Agency Assists

Effective Date: 02.25.25

At TBO Insurance Group, LLC dba Agency Assists, we are committed to protecting the privacy of our clients. This Privacy Policy outlines the types of information we collect, how we use it, and how we ensure compliance with the Telemarketing Consumer Rules (TCR) and other applicable regulations.

1. Information We Collect

We collect personal information from our clients to provide insurance services and process claims. The types of personal information we may collect include:

• Contact information (name, address, phone number, email)
• Insurance policy details
• Payment information
• Claims information
• Other information necessary to provide our services

2. Use of Information

We use the information we collect to:

• Provide and manage insurance products and services
• Communicate with clients about their policies, claims, and updates
• Process payments and claims
• Comply with legal and regulatory requirements

3. Disclosure of Information

We may disclose personal information to third-party service providers and regulatory authorities as necessary to fulfill our contractual obligations or comply with legal requirements. We will never sell, rent, or trade personal information to third parties.

4. Compliance with TCR

As an insurance agency, we comply with the Telemarketing Consumer Rules (TCR) and the Telephone Consumer Protection Act (TCPA). This means:

• We do not make unsolicited telemarketing calls to numbers listed on the National Do Not Call Registry.
• We obtain express written consent before contacting clients for telemarketing purposes, when applicable.
• We maintain an internal Do Not Call list and honor client requests to opt-out of future communications.
• We ensure all telemarketing calls adhere to the requirements of the TCR, including the proper identification of the caller and a clear message regarding the nature of the call.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Client Rights

Clients have the right to:

• Access, correct, or update their personal information
• Request a copy of the personal information we hold about them
• Opt-out of marketing communications at any time by contacting us at [contact information]

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website with the updated effective date. Please review this Privacy Policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

TBO Insurance Group, LLC dba Agency Assists
650 N Creek Dr #282 - Festus, MO 63028
636.200.1944
info@agencyassists.com

By using our services, you agree to the terms outlined in this Privacy Policy.

SMS consent is not shared with third parties or affiliates for marketing purposes.